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Susan N.

Susan N. is a Senior Manager with Leadership Strategies, Inc. and a member of the Leadership Strategies core team of facilitators. As a Senior Manager, Susan interacts directly with clients in the role of trainer, facilitator and consultant. She has worked with notable companies such as American Airlines, Southwestern Bell, Computer Sciences Corporation, and Tandy Corporation. One of Susan\'s key strengths is her ability to work with clients to determine their needs and facilitate their success. She brings over 20 years of diversified experience in consulting with project sponsors and stakeholders, determining the impact of business change on their organization and developing the interventions required to minimize that impact. Susan has repeatedly played an instrumental role in assessing organizational culture, soliciting customer feedback, developing and implementing communication strategies, managing projects and team members, and developing and delivering training. A Certified Professional Facilitator, Susan is active in the International Association of Facilitators, and has been a volunteer facilitator for America Speaks in 2002 and 2010. She is co-author of \"The Big Picture: Creating an Ongoing Client Relationship ½ chapter in The IAF Handbook of Group Facilitation, and published The Facilitator, a quarterly professional newsletter for 15 years. Susan was a Certified Master Facilitator from 2003 - 2010.

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