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Susan N.

Susan N. is a Senior Manager with Leadership Strategies, Inc. and a member of the Leadership Strategies core team of facilitators. As a Senior Manager, Susan interacts directly with clients in the role of trainer, facilitator and consultant. She has worked with notable companies such as American Airlines, Southwestern Bell, Computer Sciences Corporation, and Tandy Corporation. One of Susan\'s key strengths is her ability to work with clients to determine their needs and facilitate their success. She brings over 20 years of diversified experience in consulting with project sponsors and stakeholders, determining the impact of business change on their organization and developing the interventions required to minimize that impact. Susan has repeatedly played an instrumental role in assessing organizational culture, soliciting customer feedback, developing and implementing communication strategies, managing projects and team members, and developing and delivering training. A Certified Professional Facilitator, Susan is active in the International Association of Facilitators, and has been a volunteer facilitator for America Speaks in 2002 and 2010. She is co-author of \"The Big Picture: Creating an Ongoing Client Relationship ½ chapter in The IAF Handbook of Group Facilitation, and published The Facilitator, a quarterly professional newsletter for 15 years. Susan was a Certified Master Facilitator from 2003 - 2010.


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Projects

ServiceIndustryEngagement TitleOrganizationEngagement Date
CoachingProfessional and Business ServicesCoaching in training skillsKatalyst Group06/02/2012
Finance, Insurance, Real EstateEffective FacilitatorState Farm06/21/2011
Finance, Insurance, Real EstateFacilitative ConsultantSaxon Mortgage03/08/2011
Information TechnologyEffective FacilitatorTata Consulting Services02/23/2011
AssociationsEffective FacilitatorLeadership Tyler01/26/2009
Utilities, TelecommunicationsThe Effective ConsultantLucidity Consulting Group09/11/2008
Professional and Business ServicesThe Effective ConsultantLucidity Consulting Group06/19/2007
Information TechnologyThe Effective FacilitatorThompson Gale01/31/2006
Wholesale/RetailThe Effective FacilitatorVerizon06/06/2005
Wholesale/RetailEffective FacilitatorRadio Shack05/11/2005
Utilities, TelecommunicationsEffective FacilitatorSage Telecom03/01/2005
Broadcasting & PublishingThe Effective FacilitatorThe Gale Group10/06/2004
The Effective FacilitatorDaniel Industries09/29/2004
Finance, Insurance, Real EstateThe Effective FacilitatorAllstate Insurance07/28/2004
Information TechnologyThe Effective FacilitatorInforte - Dallas07/16/2004
Broadcasting & PublishingEffective FacilitatorThe Gale Group06/01/2004
Wholesale/RetailEffective Consultant/Strategic PlanningLennox International05/17/2004
Wholesale/RetailEffective Consultant/Strategic PlanningLennox International05/17/2004
Wholesale/RetailThe Effective Facilitator/ConsultantCanon05/12/2004
Other Non-ProfitsThe Effective FacilitatorUnited Way of America03/30/2004
Health CareEffective FacilitatorBlue Cross & Blue Shield of Texas01/22/2004
Information TechnologyThe Effective ConsultantWebplan12/17/2003
The Effective FacilitatorDendrite09/23/2003
Information TechnologyCustomized 3-Day Effective FacilitatorSchlumberger09/15/2003
Information TechnologyThe Effective FacilitatorRadio Shack09/08/2003
Information TechnologyCustomized 2-Day Effective FacilitatorSchlumberger08/25/2003
ManufacturingThe Effective FacilitatorExxonMobil05/23/2003
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References

ServiceIndustryEngagementsLast EngagmentClient OrganizationClient Contact
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